Terms & Conditions 1. Upon making any payment to secure a booking at Scenic Marysville ("SM"), the Registered Guest ("Registered Guest") agrees to these Terms and Conditions. 2. Bookings for SM may be made via the SM website or by phone. Bookings will be processed within 24hrs of the Registration Form ("Registration Form") being completed via phone or internet. Bookings will be confirmed with the Registered Guest by a confirmation receipt ("Receipt") once full payment has been received. The receipt will be sent to the Registered Guest at the email address nominated on the Registration Form. 3. It is the Registered Guest's responsibility to ensure all details completed in the Registration Form are correct. The Registered Guest should check all booking details on the Receipt are correct and, in the event, the Registered Guest believes any details on the receipt are incorrect, the Registered Guest must contact SM within 24hrs of receiving the receipt. SM will endeavour to alter such booking, if available, however the Registered Guest may be required to pay any price difference to alter such a booking. 4. A door access code will be sent to the Registered Guest along with their Accommodation name and number and a site plan showing the location of the Registered Guests Accommodation and car park, all within 48 hours of their check-in time, allowing the Registered Guests check in to be totally private and no need to see a reception desk. 5. It is the responsibility of the Registered Guest to bring the Receipt and the door lock access code with them upon arrival. 6. Payments can be made via Credit card (Visa or Mastercard), or electronic funds transfer - details of SM account will be provided upon completion of Registration Form where electronic funds transfer is nominated as form of payment. 7. SM will use our best endeavours to ensure that information which we collect, use or disclose in connection with Cardholders or Transactions is protected from unauthorised access. 8. Check in time is 2pm onwards unless other arrangements have been made prior to arrival. 9. Checkout time is 10am. (Door codes automatically change after 10am on day of departure, and entry will not be allowed after 10am). Late checkout may be arranged with SM, subject to availability, for an additional fee. 10. Should the Registered Guest fail to vacate the Accommodation by the checkout time, SM may charge an additional fee for late checkout. 11. All Accommodation rates are for two people unless 2BR have been booked, and include linen for queen/king bed only. Rates quoted include GST. 12. Extra Linen. If separate sleeping arrangements are required, the Registered Guest must include this request in the Registration Form and an additional fee will apply. 13. Extra Guests. If an extra guest is to share the Accommodation where available, the Registered Guest must include this request in the Registration Form and an additional fee will apply. Any visitors to your cottage are not permitted to stay later than 8pm. 14. If the maximum allowable guests are exceeded, SM may charge an additional fee of $100 per person, per day for any additional guests staying at the Accommodation. 15. In the event of the Registered Guest cancelling the booking, seven or more days prior to the arrival date, a fee of $150 will be incurred, unless alternative dates can be arranged within the following 3 months. In the event of the Registered Guest cancelling the booking within 7 days of the arrival date, a fee of the greater of, the cost of the first night's cottage rate or 50% of the total booking will be incurred. Failure to arrive on the arrival date will result in surrender of 100% of the total booking. 16. The Registered Guest is responsible to ensure all other people in the Accommodation booked by the Registered Guest comply with the Terms and Conditions. The Registered Guest agrees to be responsible for any additional fees incurred by other people in the Accommodation booked by the Registered Guest. 17. In the unlikely event that SM cannot accommodate the Registered Guest in the cottage booked by the Registered Guest, SM will arrange for an alternate cottage of a comparable standard for the Registered Guest. 18. SM does not provide any safekeeping service for Guests’ belongings. SM is not responsible for the security of Guests’ belongings and encourages Guests to ensure the Property is secure when not occupied. 19. In the event any personal belongings are left at the Accommodation after the designated check out time, MGC will remove belongings from the Accommodation and store such belongings for 14 days. In the event such belongings are not claimed within 14 days, SM will donate such items to local charity organisations. SM reserves the right to charge any costs of returning such items to the Registered Guest. 20. SM does not cater for children under the age of 16. 21. Pets or animals of any kind are not permitted at SM. 22. The Registered Guest must ensure that the Accommodation is left in an acceptable and generally tidy state, furniture is not to be moved and external doors locked when vacating. Should excess cleaning be required, SM reserves the right to charge the Registered Guest for such cleaning. 23. Accommodation will only be serviced for bookings in excess of 7 days. Should the Registered Guest require a service of their Accommodation during their stay this may be arranged for an additional fee. 24. Registered Guest should ensure noise levels are kept to a minimum after 10pm for all guests' safety and comfort. 25. No smoking is allowed indoors at SM. Should there be any smoking inside the Accommodation, the Registered Guest will be charged for additional cleaning and deodorizing required. 26. In the interest of safety, candles are not permitted at SM. 27. The Registered Guest will be responsible for any breakages, damage or items removed from the Accommodation. 28. SM does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond their control including, but not limited to, incidents at the property, war, civil disturbance, terrorism, fire, flood, power outage, acts of God, acts of Government, or any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action. 29. To the extent permitted by law, the Registered Guest agrees to release, indemnify and hold harmless SM (and its contractors and employees) from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, judgements and losses of any kind whatsoever arising out of, caused by, attributable to or resulting from the Registered Guest's booking or stay at SM. 30. In the event any of these Terms and Conditions are found to be void, voidable, invalid or unenforceable, such term shall be severed and all other Terms and Conditions will remain in full force and effect. 31. If the Registered Guest breaches any of these Terms and Conditions, SM reserves the right to terminate the booking and evict the Registered Guest from the property immediately. In such event, the Registered Guest will forfeit any future nights stay and no refund will be provided. 32. If a cottage is to be found excessively tainted due to a guest cooking, the Registered Guest will be responsible for the extra cost of cleaning and deodorizing of the cottage to reinstate it to an acceptable condition. 33. No additional cooking appliances, like smokers, charcoal burners or BBQ’s etc are to be brought in to the grounds of Scenic Marysville or used inside any rooms. 34. In the event of a Catastrophic – Fire Danger Day being declared by the CFA for our region, the North Central Fire District, (as per the CFA website www.cfa.vic.gov.au ), SM will be closed and the following procedure will apply: • Guests currently checked in will be required to vacate the Accommodation prior to 5pm the evening before the Catastrophic Day. • Registered Guests due to check-in on the Catastrophic Day will be notified that the Accommodation will not be available. • All Registered Guests unable to stay at the Accommodation on the nights they have booked as a result of a Catastrophic Fire Danger Day will receive a credit voucher for the balance of their accommodation booking. • On days of extreme heat guests must monitor fire danger ratings. 35. Credit vouchers are available for 3 months and are not redeemable for cash. Cancellation of accommodation booked using a credit voucher is final. No refund or replacement voucher will be issued.