1. Cardrona Apartments are still open and operational even when the lifts are closed, and we, therefore, do not refund or amend accommodation based on Cardrona Alpine Resort or Cardrona Bike Park resort closures. 2. Due to the location of the Cardrona Apartments we experience Alpine weather affecting lift operations and flights into Queenstown. It is a good idea, and we strongly recommend all guests take out good travel insurance in case of unforeseen circumstances. 3. Upon check-in, credit card details will be kept on file and charged for any damages or incidentals incurred during your stay. a. This includes the repair of any damage to the Property, missing items belonging to the Property, excessive cleaning, rubbish removal and additional staff hours incurred as a result of your stay. b. A minimum charge of $200 will be charged should excessive cleaning be required to return the room back to a rentable state. c. Any late departures will incur a fee of $200 that will be charged to the credit card on file. 4. You may not accommodate more than the maximum number of occupants as stated in the accommodation booking. Reservations exceeding the base number of occupants are subject to the add guest rate of $75 up to the maximum depending on unit type. We have a maximum occupancy per room to ensure your comfort and safety. We have the right to ask any persons exceeding this limit to vacant the apartment. 5. We pride ourselves on creating friendly, welcoming, and above all safe places for people of all ages to enjoy. Any breaches of our admission, behaviour or safety policies will be treated seriously and regarded as a breach of these terms and conditions and can occur a fee. Any behaviour deemed inappropriate by Cardrona may result in your removal from Cardrona Alpine Resort and your right to rebook into the Cardrona apartments. 6. All refund requests must be received in writing and acknowledged. 7. To secure your accommodation, we require full payment at time of booking. 8. If a booking is cancelled or modified 30 days or more prior to the arrival date a minimum of $200 administration fee applies. 9. Any cancellations within 30 days of arrival are non-refundable. 10. If you have booked through a third party, please check with your travel agent/booking site for their individual Cancellation Policy. 11. You are welcome to request specific rooms but in the case of unforeseen circumstances, such as room damages or maintenance issues, amendments may be made. 12. We offer free parking at Cardrona but cannot take responsibility for any damages caused to the vehicle during your stay.