Freshie Hideaway asks that you please read these Terms & Conditions carefully and in full. Welcome! As we entrust the entire apartment into guests' hands, we expect all guests to read, abide and comply with the Terms and Conditions (especially our strictly enforced ‘No Party’ policy), and By-Laws during their stay. We ask guests to show the utmost care and responsibility, and expect the property and furnishings to be returned in the exact original condition at the end of the occupancy period as it was upon arrival. Before you place a booking, please understand it is a requirement that any damage or accidents (unintentional or otherwise) are the responsibility of the guest and that the guest will meet these repair or replacement costs. Given its definition, we accept that accidents may occur however any accident is the responsibility of the guest. We will always go above and beyond to repair or replace (by the most cost-effective means available) in order to restore the apartment to the same condition as it was before the guest took occupancy. When you make a reservation with us, these conditions are deemed to have been accepted by all guests that stay at the apartment. If in doubt, please talk to us as these measures are not designed to prevent our guests from the normal, relaxing use of a holiday home, only to prevent those who believe having a party or not respecting a property and its neighbours, is acceptable. Good Neighbour Policy – The property is a privately-owned home and we enforce a good neighbour policy. Please treat the property with the same care you would use with your own residence and leave it in the same condition as when you arrived. You and other occupants must agree to conduct yourselves throughout the stay in a manner that is respectful of and not disruptive to neighbours or the community, and that will not prompt complaints. We thank you very much and look forward to welcoming you soon as our valued guest. TERMS & CONDITIONS of Freshie Hideaway 1.    DEFINITIONS 1.1      “Booking” means the period for which you have stayed, or intend to stay, at the property. 1.2.     “Property” means the premises you have booked and includes all of the fixtures, fittings, and equipment. 1.3.     “Management” means Freshie Hideaway owners. 1.4.     “Primary Guest” means the person who makes and pays for both the deposit and final payment, and provides their credit card information for the security deposit/bond. Credit card payments may only be accepted from the Primary Guest. Payments from any other guest will not be accepted. 1.5.     “Guests” mean the persons who stay overnight at the property during the booking. 1.6.     “Visitor” means a person or guest permitted to visit the property during the booking. 1.7      “Owner” means the person or persons or legal entity that owns the Property. 1.8      “Agents” mean a third party booking provider e.g. Homeaway, Stayz, Airbnb etc. 2.    GUEST RESPONSIBILITY 2.1.     Payment of the rental deposit constitutes the Primary Guests’ acceptance of these Terms and Conditions. 2.2.     If a guest is booking on behalf of other people, the person booking the accommodation is responsible for the property and for ensuring all guests and visitors are aware of and abide by these Terms & Conditions. Additional information on the property and its functionality are available to guests in the properties’ House Compendium. 2.3.    You must be at least 25 years of age to book. 2.4.     Freshie Hideaway is strictly not available for end of school celebrations or bucks parties, and should we become aware of a booking that is of this nature, we reserve the right to cancel the booking. All cancellations terms will then apply. 3.    PAYMENT  3.1.  A deposit of 50% of the full tariff is required to secure the booking and paid only by the Primary Guest. We cannot ‘hold’ the property without a 50% payment. Payment to be made by direct deposit 3.2.     If the arrival date is within 30 days of your booking date, the full tariff is required to secure your booking. 3.3.     In the event that the full 50% deposit is not received, we reserve the right to re-let the property. 3.4.     The balance of the full tariff amount (50%) and security deposit of $600 must be received in full, at least 14 days prior to occupancy. 3.5.     If the tariff balance and security deposit is not received 14 days prior to your check-in date, Management reserves the right to re-let the property. Our cancellation policy will apply and your deposit will be forfeited. 3.6      If you have booked through an Agent website, the payment requirements and terms of this site will apply to your booking. 4.    PRIMARY GUEST REGISTRATION AGREEMENT AND SECURITY DEPOSIT/BOND 4.1      When booking with us, you accept that; a. While you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture and fittings, and/or any consequential loss suffered by the Property Owner. b. All fixtures, fittings, furniture and appliances are assumed to be in good working order at the commencement of your stay. In the event that any item is not in good working order at the commencement of your stay, you must notify us immediately so that the condition of the item can be recorded at that time. c. If we have not received notification from you, any damage will be deemed to have been caused by you. d. Any breakages, damage/loss or injury which occur during your occupation must be reported to us prior to your departure, and either replaced to the satisfaction of the Property Owner or paid for prior to departure at an amount determined by the Property Owner at their absolute discretion. Failure to comply with this condition will result in your security deposit being held until the matter is resolved, or a claim being lodged with AirBnb if you have made your booking through AirBnb. e. Malfunctioning equipment or damages – if there are any problems with the property or malfunctioning equipment, please report it immediately and do not leave your report until check-out. We do not issue refunds for problems with satellite TV, phone, Internet, VCR/DVD players, hot tubs, games/pool tables, or anything else that is not considered a necessity. We will make every effort to assist with a solution where possible, however there may be limited contractors or service providers in the area after-hours or on weekends. You will be held responsible for any damages to the rental home or property caused by you or your guests. Homes are inspected after each stay and if any items are missing or damaged, you will be charged. f. You have read and agreed with our Terms and Conditions –  On arrival, we agree to read the Property Compendium and to take note of all emergency exits and equipment. When you make a reservation with us, these conditions are deemed to have been accepted by all guests that stay at the property. g. I accept that smoking inside the property is forbidden and no cigarette butts will be discarded on the property. h. That the number of persons staying at the property does not exceed the numbers on the booking form at any time during the occupancy unless written approval has been agreed. i. We agree that the property will be left in the same clean, neat and tidy condition as it was when they arrived. This includes, without limitation; washing up, stacking the dishwasher and putting on cycle before departure, fridge is cleaned out, BBQ is cleaned and rubbish is to be placed in the appropriate bins provided, wet towels to be placed in bathrooms. If additional extraordinary cleaning is required, the cost will be charged against the security deposit. j. I confirm that the use of the property during our stay is NOT for end of school celebrations or bucks parties, or any event that I have not received prior permission in writing. k. Music, entertainment and sound equipment are setup for your use and enjoyment. Please do not unplug or play with any of the connections. Instructions for the use of equipment should be found in the House Compendium. 4.1. A security deposit/bond of $600- is required for your stay and is payable with the final payment. which is due 14 days before your arrival. 4.2.  A pre-authorisation is a temporary hold of funds which will be refunded 3 days after your departure as long as there is no reported damage to the property. 4.3.     This Security Deposit/Bond payment may be used to cover incidental items such as (but not limited to): extra guests not included in the booking, telephone charges on the house landline, excess internet downloads, any breakages or damages incurred during the stay, odours caused by smoking, replacement keys, excess garbage, emergency call-out fees or cleaning charges in excess of the normal levels of cleaning. 4.4.     We will notify the Primary Guest by email prior to using any part of the pre-authorisation or additional charges in excess of the pre-authorisation amount for any of the above charges. 5.    NUMBER OF GUESTS 5.1.     Parties and Functions are prohibited at the properties without prior written approval. 5.2.     The number of guests staying at the property must not exceed the number stated and paid for on the booking confirmation and guest registration notice or subsequently agreed in writing or email by us. 5.3.     Additional guest rates will apply to additional guests staying at the property over and above the number of guests stated on the booking confirmation notice. 5.4     Visitors to the property must have prior approval from us in writing. 5.5     Our pool, is only for use by guests residing at the property. Please do not take any glassware into pool and spa areas. Please ensure that children are supervised at all times when using any pool and/or spa. 6.    CHECK IN, CHECK OUT, PROPERTY ACCESS & KEYS 6.1.     Our check-in time is from 3:00pm onwards, and check-out time is 10:00am unless otherwise agreed in writing. If the property is not vacated by the agreed time, extra charges will be incurred. 6.2.     Early check-in and late check-out may be available in agreement with us (charges will apply) with at least 7 days notice before arrival. 6.3.     In circumstances where the property is vacated on the same day as your arrival, the check-in time may be later and will be advised by us. 6.4.     Check-in and out times may change up to 7 days before your arrival. 6.5.     We will make every effort to ensure the property is available as booked however we reserve the right to make alterations to bookings due to unforeseen circumstances. 6.6.     Check-out times must be adhered to. The property should be left in a similar state to its condition on arrival. Please ensure all appliances, fans and air-conditioning units have been switched off, all lights have been switched off (both inside and out), all taps are turned off, no toilets are running, all garbage has been taken out, all dishes are stacked in the dishwasher and the short cycle is activated, if any outside furniture has been moved is to be returned to its original position, all blinds are down and closed, all curtains are drawn, and the BBQ has been left clean. 6.7.     Loss of keys will incur a $100 replacement charge. Should you lock yourself out or lose keys during your stay, an additional call-out fee will apply if keys need to be delivered to the property for you. 8.    SMOKING 8.1.     Freshie Hideaway is a non-smoking property and is equipped with regulation smoke alarms. Please do not discard butts ANYWHERE at the property including lawns and gardens. 10.  CHILDREN & INFANTS 10.1.   Please supervise children and infants when outside utilising any equipment. Freshie Hideaway will not accept any liability of any injury, permanent disability or death of any children and infants at the property. 10.2.   Children, under no circumstances, are to be left unsupervised by an adult at the property. 12. CANCELLATIONS AND VARIATIONS 12.1.   Where a guest elects to cancel their booking, any monies paid will be forfeited in lieu of the property being re-let for the same period for a similar amount. If the arrival date is greater than 120 days, the guest may elect, subject to availability, to move the booking to a later date (within the following 3 months of the original arrival date). 12.2.   We will make every effort to re-let the property for the same amount within the given time frame and if successful, will refund to the booking party all monies paid less an administration fee of $100 which covers the booking administration fee and any credit card charges. If the booking was made via an agent online direct booking, the service fee charged to us will be charged to the guest by the Agent in addition to the $100 cancellation fee. 12.3.   We do not refund any payments for any guests who cancel or change their booking up to 30 days before arrival date. 12.4.   We reserve the right to cancel any booking if we deem the group to be not suited to a particular property or if the booking is in breach of any of our Terms and Conditions. 12.5.   Please note that if your booking is found to be in breach of our Terms and Conditions, you will lose all monies paid. 12.6.   In the unlikely event of the property being unavailable or out of order due to unforeseen service needs, or damage or through the sale of the property, we reserve the right to cancel at any time without notice in the event of these special circumstances. In this case, you will receive a full refund or we will endeavour to find alternative accommodation for you. 13. EVENTS OUTSIDE OUR CONTROL 13.1.   Freshie Hideaway reserves the right to move your booking due to circumstances beyond our control. 13.2   Freshie Hideaway do not issue refunds for items we have no control over such as power outages, flooding, lightning strikes, fires and other unforeseen circumstances. 15. LOSS OR INJURY 15.1.   We accept no responsibility whatsoever for loss or damage of any property, or personal injury, or death of any occupant, guest or invitee of any such occupant, and they each exclude all liability to the maximum extent permitted by law. 15.2.   We accept no responsibility for the guests’ personal property. If the property is left at the houses and needs to be returned, this will be done at the guests’ costs. Any property left behind can be sent to you by Australia Post and will incurr a $35 charge to cover packaging, time and postage. If the item is large, we suggest you arrange for collection.   16. PERSONAL INFORMATION AND PRIVACY POLICY 16.1.   The personal information obtained from this website is used, where you have so requested, to provide products and services to you, to provide you with information and to send newsletters or other communications to you. 16.2.   We do not pass guest details on to any third parties or external entities with the exception of our Concierge service. 17. QUOTING POLICY 17.1.   All quotes received from us are valid for a period of 7 days only. All our tariffs are published on our own website. If you are provided with an incorrect quote from our staff, we reserve the right to adjust the quote to the published tariff. Rates may increase for concert or event weekends and/or maximum house numbers may be applied. 17.2.   All estimated quotes from third party websites are based on standard tariffs for minimum guest numbers.. 18. TELEPHONE & INTERNET 18.1.   Freshie Hideaway have mobile coverage and access to the internet however service can vary from time to time depending on usage and services in the area.