1. Booking Confirmation & Payment A valid credit card is required at the time of booking to guarantee your reservation, and a confirmation email will be sent. A non-refundable deposit equal to the first night's stay will be charged 24 hours prior to arrival. Payment and confirmation may take up to 24 hours to process. 2. Cancellations & Amendments Cancellations or changes must be made at least 24 hours prior to the arrival date (by 2:00 PM local time). Cancellations or changes made with less than 24 hours’ notice, or in the case of no-show, will incur a cancellation fee equivalent to one night’s room rate. 3. Check-in and Late Arrivals Check-in time is from 2:00 PM. Guests must check in at the front office, located at the Museum Precinct. Parking is available near the entrance to Hoover House. Instructions for late arrivals after 4:00 PM are included in the booking confirmation letter. Proceed to the guest parking area under the trees via the picket fence at the top of the hill. Enter via the verandah on the pit side. The front door is unlocked. Your room key, which is labelled, opens your designated room. 4. Check-out Check-out time is 9:30 AM. Please return your key to the key box inside the gate upon departure. 5. Guest Wi-Fi The network name is Hoover House Guest and the password is herbert1874. 6. Visitor Policy No after-hours visitors are permitted without prior approval from management. 7. After-Hours Assistance For urgent matters outside office hours, please call 0419 958 199. 8. Breakfast A self-serve continental breakfast is available in the breakfast room at the end of the hall, which is accessible at any time. Breakfast items are labelled by room name on the fridge shelf and dresser. Milk and juice are shared between guests. Complimentary bottled water is available in the fridge door. 9. Dining Options BBQ facilities and utensils are available in the breakfast room. A microwave is also available for guest use. Local dining options include: • Hoover House Café, which is open 7 days from 10:00 AM to 3:00 PM. • The Central Hotel (08 9037 6042) • The Whitehouse Hotel (08 9037 6030) • Leonora Supermarket Café (08 9037 6002) • Mumma Sams Café 10. Road Conditions During and after wet weather, roads may be closed due to flooding or damage. For current road updates, visit www.leonora.wa.gov.au. For further information or assistance, please contact us at (08) 9037 7122 or visit our website. We look forward to welcoming you to Hoover House. 11. Privacy Policy All personal information collected during the booking process will be kept confidential and used solely for the purpose of managing your reservation. We do not share guest details with third parties unless required by law. 12. Damages and Liability Guests are responsible for any loss or damage to the property caused by themselves, their guests, or anyone under their care. Management reserves the right to recover the cost of any damages or excessive cleaning required during or after the stay. 13. Smoking Policy Hoover House is a smoke-free property. Smoking is not permitted inside the premises. Designated outdoor smoking areas are provided. A cleaning fee may apply if this policy is breached. 14. Pets Pets are not permitted. Service animals are welcome in accordance with Australian legislation. 15. Health & Safety Guests must comply with all health and safety signage and directions. If a guest is unwell or displays symptoms of illness, management reserves the right to request medical clearance or refuse entry to protect staff and other guests. 16. Right to Refuse Service Management reserves the right to refuse service or accommodation to anyone who behaves in a disruptive, unsafe, or inappropriate manner, or who fails to comply with these Terms and Conditions. 17. Force Majeure Hoover House shall not be held liable for failure to provide services or accommodations due to circumstances beyond our control, including but not limited to acts of nature, government restrictions, pandemics, or emergencies. 18. Rates and Taxes All rates are quoted in Australian Dollars (AUD) and include GST unless otherwise specified. Rates are subject to change without prior notice, except for confirmed bookings.