Terms and Conditions We require you to prepay for your bookings and will charge your credit card at the time for the nights you have booked. This charge will be made immediately following the acceptance by you of our rooms and prices, subject to these terms and conditions. Double and twin rooms sleep two people but may be booked for one person only. However, in this situation you will have to pay the full room rate. Prices are quoted in NZ$, are subject to change without notice, and all guests are required to pay the overnight price current at the time of reservation. Smylies Hostel Managers and staff retain the right to refuse accommodation at any time. Should your plans change, please contact either the Booking engine you used to book thru or the hostel directly as soon as possible. Whilst we will do our best to ensure you are accommodated in the same room throughout your stay, due to limited availability at time of booking, it may be necessary for you to change rooms. If applicable, you will be advised of this at check-in. You will be accommodated in a room of similar or higher standard to that originally booked. During special events, additional terms and conditions may apply. Our cancellation policy is also subject to change during these times. Pets: Dogs can only be accommodated into Motel 1 and Bowler Cottage, a surcharge of $20 will be charged per pet to offset extra cleaning. these rules override the limited ability we have to state our policy on booking platforms we advertise on like booking.com. at all times dogs stay under control and on a lead when outside, our home pets have right of way Amendment, non-arrival, cancellation and refund charges: Amendment: To amend any booking a NZ$10.00 amendment fee applies per transaction. Regardless of when you booked, any amendments to your date of arrival cannot be made on the day you are due to arrive. This will instead be treated as a same day cancellation, meaning no refund.