Thanks for choosing The Duck Inn! Here is a quick look at our booking and cancellation guidelines to help everything run smoothly: • Tamworth Country Music Festival (10 days in January): Because this is a very busy time, these bookings are strictly non-refundable with full payment required at the time of booking. • The rest of the year (Excluding Tamworth Country Music Festival-January) : Full payment is required at the time of booking however we gladly offer a full refund for cancellations made at least 24 hours before your arrival (by 12:00 PM the day before). • No-Shows: Cancellations/unannounced no-shows within 24 hours will incur a fee equal to the first nights stay and all remaining nights of the reservation will be cancelled. House Rules & Comfort We want you to have a wonderful and relaxing stay with us at The Duck Inn! To help keep our apartments cozy and comfortable for everyone, we kindly ask that you keep a few simple guidelines in mind: • Cozy Capacity: Our studio & 1 bedroom apartment are designed for a maximum of 2 guests. Our 2-bedroom apartment is designed for a maximum of 4 guests. To ensure comfort and safety for all, exceeding this limit will unfortunately result in immediate eviction. • Smoke-Free Environment: All rooms are strictly non-smoking. • Looking After the Space: Please treat our home away from home with care and leave the apartment in the same great condition you found it. • Extra Care & Cleaning: If an apartment requires extra cleaning or refreshing after your stay, additional fees may apply. • $250 Excess Fee: A minimum excess fee of $250 will apply if we find room damage, missing items, breakages, indoor smoking, or evidence of cooking strong-smelling foods that go beyond ordinary wear and tear.