Credit card details are taken as security for booking. The card will not be charged until 14 days prior to stay. All bookings except Christmas New Year and Easter are able to be cancelled up to 14 days ahead of booking without charge. Exceptions for the 14 day period and the holiday season will also be available if cancellation is due to a new government restriction. We would like you to visit and realize that sometimes cancellations are beyond your control. All cancellations must be in writing to zetascof@gmail.com. Cancellation less than 14 days prior will be liable to payment of 50% of the booking cost or the option of a full transfer to another date. This may incur additional fees if the new date is charged at a higher rate eg. Holiday surcharge. Cancellation within 7 days of check-in date receive no refund or transfer of booking dates unless the cancellation is due to Covid restrictions. No Shows will be charged in full with no refund or transfer of dates. Cancellations due to unforeseen circumstances such as natural disasters will be eligible for transfer to a new date at the discretion of the owner. Christmas and Easter bookings must give 30 days notice of cancellation. Cancellation less than 30 days, but more than 7 days, for these periods will incur a fee of 50% of booking price. Please note – Most credit cards have travel insurance built into them.